FAQ
Social Media Management Questions, Answered
What does a social media management agency do?
It plans and runs your social channels: strategy, content creation, scheduling, community replies, hashtag and social SEO work, and reporting, so your brand posts consistently and turns attention into enquiries.
Which social media platforms do you manage?
We manage Instagram, Facebook, LinkedIn, TikTok, YouTube, X and Pinterest. We recommend the platforms where your customers are active instead of posting everywhere.
How many posts do I need per week?
It depends on the platform and goals. We set a realistic cadence you can sustain, then adjust it using engagement and reach data.
Do you create the content as well?
Yes. Copywriting, graphics, carousels and short-form video such as Reels and TikToks are produced in-house and approved by you before publishing.
Can I approve posts before they go live?
Yes. We share the monthly content calendar for approval, and you can request changes before anything is scheduled.
Do you reply to comments and messages?
Yes. Community management covers comments, DMs and mentions, with an agreed tone of voice and an escalation path for sensitive questions.
How long does it take to grow on social media?
Organic growth is gradual. Most accounts need consistent posting for a few months to show steady engagement gains, and we track early signals like reach and saves along the way.
Do you also run paid social ads?
Yes. We can combine organic management with paid campaigns on Meta and TikTok to speed up reach and lead generation.
How do you measure social media results?
We report on reach, engagement, follower quality, link clicks, leads and sales, and tie them to your business goals instead of focusing on follower counts alone.
Do I own my social media accounts?
Yes. Your accounts stay in your name. We work through admin or partner access that you can remove at any time.
What is the difference between social media management and social media marketing?
Management covers the daily running of your channels: planning, posting, replying and reporting. Marketing is broader and includes paid ads, influencer work and campaigns. We offer both and can combine them.
Do you manage social media for small businesses?
Yes. We scope the service to your size, with a focused set of platforms and a sustainable posting plan, so small businesses get consistent results without a large budget.
What is included in a social media audit?
We review your profiles, content, engagement, audience and competitors, then give clear recommendations on what to fix first.
How do you decide how much service I need?
We scope by number of platforms, posting frequency, content type such as video, community volume and whether paid ads are included, then agree a plan before work starts.
